Privacy Policy

Kashxa ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Kashxa Customer, Kashxa Merchant, Kashxa Driver), website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

We collect several types of information to provide and improve our Services:

Personal Information: • Name, email address, phone number • Delivery addresses and location data • Payment information (processed securely through third-party providers) • Profile photos and preferences • Business information (for merchants) • Vehicle and license information (for drivers)

Usage Information: • Device information (device type, operating system, unique device identifiers) • Log data (IP address, browser type, pages visited, time spent) • Location data (when you permit access) • Order history and preferences • Communication records with merchants, drivers, or support

Information from Third Parties: • Payment processors (transaction status) • Social media platforms (if you link accounts) • Analytics providers

We use the information we collect for the following purposes:

To Provide Services: • Process and fulfill orders • Enable delivery tracking • Process payments • Facilitate communication between customers, merchants, and drivers • Provide customer support

To Improve Services: • Analyze usage patterns and trends • Develop new features and services • Personalize your experience • Conduct research and analytics

To Communicate: • Send order updates and notifications • Respond to inquiries and support requests • Send marketing communications (with your consent) • Provide important service announcements

For Safety and Security: • Detect and prevent fraud • Enforce our terms and policies • Protect the rights and safety of users • Comply with legal obligations

We may share your information with the following parties:

Service Participants: • Merchants (order details, delivery address, contact information) • Drivers (pickup and delivery information) • Customers (merchant and driver information relevant to their order)

Service Providers: • Payment processors • Cloud hosting providers • Analytics providers • Customer support tools • Marketing platforms (with consent)

Legal and Safety: • When required by law or legal process • To protect rights, privacy, safety, or property • In connection with an investigation of fraud or other illegal activity • During mergers, acquisitions, or asset sales

With Your Consent: • When you explicitly authorize sharing

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest • Secure authentication mechanisms • Regular security assessments and audits • Access controls and employee training • Secure data storage with Firebase and Google Cloud

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have certain rights regarding your personal information:

Access and Correction: • View your profile information in the app • Update or correct your personal data • Request a copy of your data

Deletion: • Delete your account through the app settings • Request deletion of specific data • Note: Some data may be retained for legal or legitimate business purposes

Communication Preferences: • Manage notification settings in the app • Opt out of marketing emails • Control location sharing permissions

Data Portability: • Request your data in a portable format

To exercise these rights, contact us at privacy@velora.shop

We retain your personal information for as long as necessary to:

• Provide our Services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records

When you delete your account: • Profile information is removed within 30 days • Order history may be retained for legal/tax purposes • Anonymized data may be kept for analytics

Merchants and drivers may have different retention periods based on regulatory requirements.

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete it promptly. If you believe a child has provided us with their information, please contact us at privacy@velora.shop

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using our Services, you consent to the transfer of your information to Iraq and other countries where we operate. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page • Updating the "Last Updated" date • Sending a notification through the app or email for significant changes

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.